Resort Manager + Dive Center Manager

Job Description

The Resort is a small exclusive nature resort oriented to providing personal and family-style treatment to our guests.

We focus on high standards of customer service. Our Intention as divers and nature lovers is a resort that practices environmentally sustainable eco-tourism in the hope of managing natural resources, to help improve the lives of the surrounding community as well as maintaining the quality of the environment around our area.

Greetings from Raja Ampat, we will have the following job opportunities available starting August 1st 2023.

We are looking for a stable, motivated, positive energy experienced Manager Couple (30-45 years old), successfully managing diving resorts with 40-50 staff in remote locations (ideally Indonesia/Southeast Asia). MUST: Excellence and with high proven results in customer service for our small/private and family style operation. Desired: university degree in any management field, technical, marine biology, tourism, or with project management backgrounds. Willingness to learn Bahasa Indonesia. Other languages desired: fluent in another language apart from English: Spanish desired.

Dive Operations Position:
Customer service-oriented, experienced dive centre manager: Instructor rating for SSI / PADI Diving qualifications (both agencies required). In charge of all daily planning for all fun-dive/dive courses/snorkelling/excursion activities. Daily: Make dive plan with each guest, according to their level/group/days. Preparing weekly/monthly reports, inventory, repairs, and service dive equipment. ORGANISED, and doing things on your own, developing training to dive staff, motivated, focused, rigorous, being able to deliver your duties without constant supervision or follow-ups.

Resort Manager
Meticulously organised person for this position. Oversee all departments and report to management. Responsible for all guest and resort operations with excellent customer service orientation. Some of your duties will be guest inquiry emails, supervising bookings, reports (revenue, occupational, inventory), meeting guests‘ arrivals, check-in briefings, registration, answering questions, informing guests, and room inspection. Daily follow-up with each guest. Excellent customer service skills. In the area of Admin, duties include: organising staff meetings, supervising F & B control, and guest invoices, among others.
Focus on Guest relations and marketing: write blog articles, and social media, and promote the resort to increment the guest.

For both: fun oriented, “can do“ attitude, entertain guests.
Please send us your CV and presentation letter which identifies the requirements above. Only the shortlisted will be contacted.

What we offer:
– Base Salary
– Commission for sales
– BPJS health insurance
– One round-trip paid flight from Jakarta – Sorong per year
– Working on Visa preparations
– Six days off per month
– Annual 12 days off paid
– Accommodation and full board

Thanks for your interest in joining our team!