Orsolya Marton
About Candidate
In the last ten years, I have had the privilege of working in some of the world’s most beautiful dive destinations, including Aruba, the Maldives, the British Virgin Islands, Cyprus, Spain and Vietnam. These experiences—within highly collaborative, international teams—have strengthened my leadership, teamwork, and customer service skills, allowing me to deliver safe, memorable, and enjoyable diving experiences to guests from all around the world.
My background in Four- and Five-Star Resorts has taught me to meet and exceed the highest guest expectations, manage diverse client needs, and maintain top-quality service standards at all times. As a multilingual instructor, I conduct courses and communicate effectively in English, German and Hungarian, providing a comfortable learning environment for guests of different nationalities. I bring to every role positive energy, and commitment—and a constant smile that reflects how much I love what I do. I hold a valid driving license. I would be delighted to bring my experience and enthusiasm to your dive team.
Education
Work & Experience
✔Conducted 100+ dives, tailoring experiences to guest needs and raising repeat bookings by 40%
✔ Crafting personalized diving packages
✔ Partnered with eco-tourism initiatives to promote responsible diving and marine conservation
✔ Delivered personalized service to over 500 customers per month, boosting satisfaction by 25%
✔ Designed feedback systems that led to new service protocols and improved reviews
✔ Strengthened customer loyalty through tailored experiences and empathetic support
✔ Managed dive operations for 800+ clients annually with a 98% satisfaction rate in Maldives, Europe and BVI
✔ Mentored instructors and developed training processes, improving team retention by 30%
✔ Coordinated excursion logistics, cutting and boosting efficiency during peak seasons
✔ Mentored new diving instructors on safety protocols and customer engagement techniques
✔ Supported over 200 guests per week in a resort setting, boosting feedback ratings
✔ Delivered tailored guest support aligned with premium hospitality standards
✔ Coordinated efforts across 15 partner organizations to improve visitor experiences around Lake Balaton
✔ Promoted sustainable tourism initiatives that increased regional tourism impact
