Manager of Agent Relations

Job Description

Manager of Agent Relations Wanted!

Lotus Liveaboards Indonesia  |  Remote, Full-Time

We operate Blue Lotus, a comfort-driven traditional Phinisi liveaboard sailing the waters of Komodo National Park. Brought to you by Azul Komodo—a PADI 5 Star IDC and Eco Centre—we deliver premium, safe scuba diving experiences to guests worldwide.

We’re looking for someone to build and nurture relationships with dive travel agents worldwide, ensuring they have everything they need to sell our charters confidently and that their guests experience a seamless journey from booking to disembarkation.

THE ROLE

Agent Partnerships
Identify and recruit new travel agent partners in key markets
Train agents on our vessel, itineraries, and what makes sailing with us distinctive
Provide current marketing materials, imagery, and destination information
Serve as their primary point of contact—responsive, reliable, and easy to work with

Sales Development
Develop and manage commission structures and payment schedules
Create promotional offers and incentive programs to drive bookings
Track agent performance and identify growth opportunities
Set and monitor sales targets in collaboration with ownership

Communication & Coordination
Keep agents informed of availability, itinerary changes, seasonal highlights, and vessel updates
Liaise with our reservations and operations teams to ensure smooth guest logistics
Resolve booking issues and guest concerns promptly
Gather agent feedback to improve our offerings and processes

WHAT YOU BRING
Proficiency in English, both oral and written
Experience in dive travel sales, reservations, or operations
Strong relationship-building and communication skills
Comfort working across time zones with international partners
An organised approach to managing multiple agent relationships simultaneously
Familiarity with the liveaboard market and what agents need to sell effectively
Self-motivated with a strong work ethic

NICE TO HAVE
Experience with the InSeanq booking platform—strong preference given to candidates with prior experience
Existing relationships with dive travel agents
Experience with Komodo or Indonesian dive tourism
Understanding of the luxury or expedition travel segment
Certified Scuba Diver with familiarity with PADI standards

DETAILS
Location: Remote
Type: Full-Time
Salary: Commensurate with experience
Note: This is a dry position

HOW TO APPLY
Send your CV and a cover letter explaining why you’re a great fit with the subject line:
“Manager of Agent Relations Application”